Business Owners and Companies spend long hours building a company's good reputation. They almost provide everything needed to make their staff and personnel the best in the business. But there is one piece that their companies may have overlooked. How well they treated the people they don't hire?.
Unfortunately, I am one of the victims of one of those companies that lacks professionalism, kindness and common courtesy to their applicants. Just to illustrate this I will tell you my story and how it happened. I share this not to maligned the company's reputation but help them instead in the future with regards to proper dealing with their applicants.
It was November 23, 2010 at 3:29 pm when I got a text message from PNI-KMPG INC., a Call Center Company operating in the Philippines. This is exactly the text message I received from them, '' HI, THIS IS FROM PNI-KMPG INC., PLEASE REPORT TOMORROW, WEDNESDAY, NOVEMBER 24, 2010, AT 9AM, FOR YOUR INITIAL AND FINAL INTERVIEW, AND LOOK FOR ROCHEL THANKS.''
I really wanted to work as call center agent and I tried my best to equip myself with the skills needed to be qualified as call center agent. I read bunch of newspapers, listen to you tube, just in order for me to neutralize my accent and sounds like Americans. I also attended 10 days intensive trainings to improve my English Communication skills. Alice's Adventures in Wonderland
To make my story short, I showed up for the interview, and the interviewer who conducted my initial interview, told me to be back at 10pm. I was really excited and went there riding my motorcycle. Along the way I got lost because it is my first time to go there using my bike. But nonetheless I got there too early in spite of what happened to me in the road. Glee: The Music, The Christmas Album
The receptionist told me to log in again, because he was not able to find my resume and application form. That day alone I handed 2 resume and filled up an application form twice. The clock ticks slowly specially for someone like me who waits for my turn to be interviewed.
The clock reach 10pm, but no one approached me while I sit in the waiting area. Then the clock hands reached the 12pm mark still no one is approaching me. The receptionist told me just to wait. In my desperation, I stand, look for someone to talk to that will explain to me what is happening on and why I was not interview.
A certain guy in the name of LEO told me to give him a few minutes and he will assigned someone to talk to me. But the guy I have conversation with told me that the one who interviewed me is not from their account and he has no knowledge with regards with my set final interview then he left me still confused.
Just right before I leave a certain woman arrive and the receptionist told me that the newly arrive woman is the one in-charged of conducting the final interview. The receptionist told her that I am waiting for my final interview. After a few minutes the receptionist told me that they are very sorry for letting me waited for several hours and that I did not pass the interview.
I let you my dear readers and friends and those Call Center Companies and the Management of PNI-KMPG, if it is the right way to treat applicants?. Being rejected is one of the setback we need to get rid off in the back of our mind, much more being treated without respect and dignity.
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